Legal
Privacy Policy
How Mr. Chip handles the information you share with us. Effective date: August 3, 2026.
Who we are
Mr. Chip (“we”, “us”) is a mobile windshield chip repair service operating in the South Bay area of California. Our website is https://mrchipsj.com. You can contact us about privacy matters by phone or text at (408) 478-4498.
Information we collect
We collect the information you actively provide when you request a quote or contact us: your name, phone number, email address, city or ZIP code, vehicle year, make and model, a description of the damage, any photos you choose to send, your preferred appointment timing, and the messages you send us. Our website also records standard technical data such as pages visited, in line with the analytics section below.
How we use it
- To assess whether your windshield damage is repairable
- To provide quotes and schedule and perform mobile repair appointments
- To communicate with you about your request by phone, text or email
- To keep basic business records of completed work
- To understand how the website is used so we can improve it
What we do not do
We do not sell your personal information. We do not share it with third parties for their marketing. We do not send marketing campaigns unrelated to your request. Information is shared only with service providers needed to run this website and our communications (hosting, email delivery, form processing) or where the law requires it.
Photos you send
Photos of windshield damage are used to assess repairability and to plan the repair. Where a photo is useful as a record of work performed, we keep it as part of the job record. We will not publish identifiable photos of your vehicle for promotion without asking you first.
Cookies and analytics
This website runs on WordPress and may set the technical cookies WordPress needs to operate. If analytics tracking is active it is used only to measure aggregate site usage. You can block cookies in your browser settings without affecting your ability to call or text us.
Data retention
Quote requests and job records are kept for as long as they are useful for operating the business and meeting legal record-keeping obligations, after which they can be deleted on request or in routine clean-ups.
Your rights
California residents have rights under the CCPA/CPRA, including the right to know what personal information we hold, to request deletion, and to opt out of sale (we do not sell personal information). To exercise any of these rights, contact us at (408) 478-4498 and we will handle the request directly.
Changes to this policy
If this policy changes, the updated version will be posted on this page with a new effective date.
Questions about your information?
Call or text (408) 478-4498 and ask. You will get a direct answer, not a runaround.